REFUND POLICY

Return & Refund Policy

1. Eligibility Requirements

Qualifying Conditions:

  • Within 30 days of delivery

  • Products must be unused, undamaged with all accessories

  • Original packaging and authenticity tags intact

Non-Returnable Items:

  • Custom-engraved products

  • Disassembled trophy bases

  • Clearance/special sale items (marked accordingly)

  • Digital products (design files/3D models)

2. Fee Structure

Return Type Shipping Responsibility Handling Fee
Quality Issues Seller covers None
Buyer's Remorse Buyer covers 10% of item value
Shipping Damage* Carrier covers None

*Requires photographic evidence within 48hrs of delivery

3. Return Process

Step 1: Initiation

  • Submit request via website portal → Receive RMA# via email

  • Must confirm within 48 hours

Step 2: Packaging

  • Repack with protective materials

  • Clearly mark RMA# on exterior

  • Shipping insurance mandatory for items ≥$200

Step 3: Refund

  • Processed within 3 business days after QC approval

  • Issued via original payment method

  • 3% currency conversion fee for cross-border payments

4. Special Cases

Gift Returns:

  • Require original purchaser's order number

  • Refunds issued to original payment method only

Custom Products:

  • No modifications after design confirmation

  • ≤3% size variance considered normal tolerance

5. Processing Timelines

  • Email response: Within 24hrs (business days)

  • Return review: Within 72hrs of receipt

  • Dispute resolution: ≤7 business days